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There are 38 reviews with an average rating of 3.1. 
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I've ordered around QTY20000 PCBs from Seeed over the past five years. I've never had any issues whatsoever until now... a package they shipped is held up in customs. Seeed apparently forgot to include a bill of sale, and now customs won't release my package until Seeed - and only Seeed - provides one. The package has been held for twelve days now, and I've yet to receive any response from Seeed. I've sent them five emails now, along with two web submissions, and also a post in the forum they run. No response from anyone. Really frustrating!
Seeed's response:
Hi John,
This is Shae from Seeed, I am in charge of Fusion team. Nice to e-meet you. I hope my email finds you very well.
I have taken your comments concerning Fusion's service extremely seriously. First and foremost, please accept my heartfelt apologies on behalf of Fusion. Your package was sent out on May 20 after being checked, and our customer support personnel emailed you on May 31 after obtaining abnormal information about customs clearance from the logistics department. From June 4 to June 6, we got your enquiry emails. Because the Dragon Boat Festival was a traditional Chinese holiday, customer support responded to your email on June 6, following the formal start of business. The parcel clearance email was given to you by customer service on both June 7 and June 10, and the system indicated that the parcel was released on June 10.
Following an internal examination, we found that the customer support employees had responded to the emails, but did not respond to you in time due to the holiday.
Regarding your concern with the missing invoice, I have immediately communicated with the warehouse logistics department and will follow up with a more standardized shipping procedure.
We cherish our collaboration with you, and Fusion values your trust and support. I'm sorry you were dissatisfied with last order experience. If you need assistance with your back order, please contact me at xiangyi.xia@seeed.cc, and we will try our best to help you.
Have a great day!
Cheers,
Shae
Possibly the worst experience with support I've ever faced. Robotic, disinterested, and above all else unhelpful. I like some of their products but they need to rethink how they treat their customers.
Seeed's response:
Hi John,
This is Shae from Seeed and lead of Bazaar's Customer Services, thank you for your feedback, and please accept our sincerest apologies for the poor experience.
Regarding your initial order, we were informed by the logistics department that the recipient could not be contacted and hence the parcel was returned. After understanding your situation at a later stage we would like to offer you a refund, but Maggie is unable to process your refund request concurrently since you have initiated a chargeback case.
Maggie's response was that she followed the company's rules, as the purchase was made outside of the return and refund period we established. Please see our FAQ for more information on our return policy. https://www.seeedstudio.com/get_help/ReturnsRefund
We very regret that your purchasing experience with Seeed caused you so much distress. If you consider giving us another chance, we will gladly make amends.
In any case, we wish you and your company the best of luck. If you have any suggestions or comments, you are always welcome to point them out.
I used Seeed Fusion PCB once or twice when I was starting out. My impression is that it is a mediocre operation. Emails arrived in broken English, so I wouldn't really trust them to get an order right that needed any kind of communication back and forth. The pricing structure appears to rely on regular discount offers. Even after applying discount codes, the prices are no better than the average fab house.
After receiving a recommendation from a colleague at work for Seeed, I placed an order for a batch of 4 layer PCBs. They only took a week to be manufactured and the price was 1/4 of the UK supplier I had previously used. Unfortunately, the boards were faulty and when I complained and supplied full details of the nature of the fault, the company took a week to respond to emails and always requested information they had already been supplied. The faults were concerned with a lack of electrical conductivity on layer 3 but they kept insisting that I sent them photographic evidence of the fault. On layer 3? How is that possible? It was quickly apparent they had no interest in resolving the issue. Unfortunately, the order value came under the £100 credit card threshold to claim back the money from the credit card company so I have had to toss the boards in the bin and write off the money. I have gone back to my usual supplier - Newbury Electronics. From my colleague at work I know that Seeed can deliver boards that work but if they don't, they don't give a damn and are happy to keep your money and take you for a sucker.
I ordered multiple times here. Usually just PCB but I also tried out the PCBA service.
At the time they offered a 5 board PCBA service for like $5 and no setup fees. So I tried it out. If you design your board so it only uses the OPL components the price will be really low and they made the finished boards within 2 weeks.
One downside of the OPL library is that it is very hard to find specific components in their database. But once done, the ordering process is very simple.
They can also source components form Digikey en Mouser etc but I did not try that out.
For PCB's the board quality is always good, but sometimes you get a very detailed silkscreen and sometimes a smeared out silkscreen that loses detail.
Production of the boards takes one week.
For shipping the registered mail takes about 3 weeks to arrive in the Netherlands.
So for the cheapest option you need to wait a month between ordering and delivery.
Usually I opt for DHL because I don't want to wait that long but with DHL you ALWAYS need to pay customs fees here of above 20 Euro even for a $10 order so that makes it expensive for small orders. DHL shipping is quick though, it takes only a few days.
Do not use this company.
They will fail to deliver and you will struggle to get your money back (even if you use Paypal).
20/02/2019: Order placed on 20 day turn around (20/03/2019).
08/03/2019: Contacted CS for update, told components had arrived and PCBA was in production.
19/03/2019: Contacted CS again, received an apology and 10% off next order coupon.
21/03/2019: Contacted CS again, told they were behind on orders and they could not say when they would ship.
21/03/2019: Considering they were already late and I could not get an answer on then the PCBA would actually start, I logged a dispute with Paypal.
22/03/2019: Received email from CS, this time saying that they had a "Customs Problem" with one of my components (even though they said all the components were ready on 08/03/2019). Told that PCBA would take 1 week and given a 25% discount coupon (not a refund of 25%, a coupon for 25% of my order to spend with a company that had already let me down!).
25/03/2019: Query email from a production engineer with pictures (seemed like production had finally been started). Engineer assured me the board would be shipped by Wednesday 27/03/2019.
28/03/2019: Emailed engineer again, got another generic excuse regarding "material supplier sent wrong material".
29/03/2019: Email from Betty assuring me the order was almost finished and would be shipped around Monday 01/04/2019.
02/04/2019: Dispute escalated with Paypal, Seeed had until 12/04/2019 to respond.
10/04/2019: Query email from production engineer with pictures showing my order was still not completed!
12/04/2019: Paypal notification that Seeed had responded to my claim. I do not know what their position is because Paypal does not show me their response. They now have until the 25/04/2019 to resolve.
I am left in a position where I do not know what is going to happen?
Even if they shipped the order today (they cant because its not completed), I have lost a month of invaluable development time.
I cant go to another supplier until I find out if Paypal are going to refund my money. If they do, it wont be until the 25/04/2019 (plus how ever long it will take them to transfer the money). This means I have lost 2 months of development time with Seeed and have no boards. I will then have to wait another month with another supplier, so I will be 3 months behind schedule.
Avoid this company at all costs!
Have been using seeed for several years now.
As a hobbyist, I am in need of just 2-3 boards per year.
Seeed has never disappointed me in the past years.
My most recent orders had a few errors, which seeed contacted me about.
That is what I call customer service and pro-activity.
Errors were corrected in friendly and professional manner.
Thanks to Carmen Zheng and her team for the good customer service!
Koen
This was my first PCB order with Seeed, for prototype PCB’s the price was very appealing. The PCB’s were manufactured and shipped in a timely manner. However, once the package arrived in the US, Customs and the Post Office messed it up and lost the package. After reporting this to Seeed, they promptly investigated and found that indeed the package had been lost. Even though this was not their fault, Seeed offered a replacement coupon that paid the full price including shipping so I could order another set of boards at no charge. No other PCB manufacture that I know of would do that.
Quality of the boards is good, silkscreen is crisp, drills are centered, and board routing is clean. I ordered my boards with blue soldermask and white silkscreen. I was impressed that they can offer all soldermask colors with no cost impact. I also appreciate the additional support they provide for various CAD programs to properly generate Gerbers for their manufacturing process.
Have ordered from them several times. All PCBs came perfect, never had any issues. I also like their new silkscreen technology, which makes text more readable (if less bold), even at smaller sizes.
Using the cheaper (US POST) shipping, it took 25 days from date of order to delivery to US; when using DHL shipping, it was 8 days from order to delivery.
All the PCBs I've had from them have been of excellent quality, no problems at all.
I use GB post and have had no problems - good service.