ITEAD Studio Reviews

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There are 14 reviews with an average rating of 3.5.  

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ITEAD Studio
Average rating:  
 14 reviews
 by Vlad
Terrible Everything

Never received the goods after three months. They use some strange shipping service that tells us the package has "arrived in country" multiple times. Help desk was a nightmare to navigate, and eventually my complaints were completely ignored. Stay away; do not buy!

 by Eric
Terrible customer service

I ordered 10 son off basics to pair with my Alexa devices. I followed all the directions and tried multiple times with the devices and could not connect any of my lights. I told them that I tried all the troubleshooting issues for a couple of days and since it is not connecting I would like a refund. I have no trouble with electronics and tech. These devices are cheap and worthless. After many months I still have not gotten a return label. They want me to test out all ten modules and send video tape of me trying to connect the devices.II wasted two full days trying to make it work followed there trouble shooting instructions. I’m not going to waste anymore time. I bought a WiFi plug from another company and literally I connected one of my Lights to Alexa In less than 5 minutes. That’s how simple it should be. What a sad company. They must be hurting a lot when they can’t refund $60. I never right review but I know they will not refund my money so I had To right something. Hope this helps anyone thinking of buying from this company. They are terrible and unprofessional.

 by Jens
Never Received the Goods

I never received the goods I ordered. Support is responsive but always asks me to wait. This is now taking two month. In addition they wanted me to ask my local shipping company but they said that they do not even know the tracking number.

 by Johan
Never received boards.

I ordered boards from Itead, but never received anything. Waiting for 3 months now. I have to select 1 star but 0 star will be better rating.

 by MP
Very slow, but good quality boards

Order placed 3/14 for 10 5x5cm max. Contacted them on 3/23 since they had not shipped. Replied 3/27 and said they must be lost in the mail, but were not showing shipped. Then they suddenly shipped the same day. They were shipped SF Express which took until 4/7 for me to get them.



Boards are good quality, but took 3.5 weeks to get them. This is much longer than the 12 days promised. Not sure if I will use them again.

 by ZW
Very durable

Probably the best boards I've used. They seem to be extremely durable and also extremely accurate. Silkscreen is very high quality. Had them in hand (shipped to USA) 15 days after I placed the order (standard cheapest shipping option). Would absolutely recommend.

 by C MHoover
Boards and Assembly

I had 20 5" x 6" boards fabricated and assembled. ITEAD procured the components according to my BOM. They were not the cheapest but they gave me a feeling of competence. They questioned a couple of components, but eventually came up with the exact manufacturer and part number from the BOM. Unfortunately it took over a month for them to get all the parts. I had regular email contact with a very nice lady whose English was very good. When the boards arrived they were perfect in every way. The only issue, which I discussed with their lady, Sophia, is that they seldom update their status page. Even when Sophia told me that they were waiting on parts, it said "Waiting for reply" from me! I will use the again!

 by Calandri
Perfect

I've ordered from itead studio probably 5 times when I was in AU, always good and almost in perfect time.

 by Alan
I've ordered a lot of boards and they are always consistently great

I've ordered from itead studio probably 15 times over the last few years and their boards are always consistent and work great. They sometimes throw in an extra board too which is nice.

 by Adam
WAY better than they claim, intelligent engineers

[updated 15-Jun, see last paragraph]



I just sent a run of "torture boards" to all the cheap board houses. iTead was the only one who didn't give me incredible amounts of grief; just a simple "are you sure you want to make this board that flagrantly violates all our rules" -> "yes" -> "ok boards are on their way", hooray.



The torture boards reveal a lot of interesting things. First off, their copper plating/etching is WAY WAY WAY better than they advertise. I probably shouldn't post exactly how much because they don't want people relying on it and technically they don't have to keep using such a high quality process for prototype boards, but I've confirmed that the actual lithographic resolution is substantially better than TWICE what they're advertising. Wow!



In fact, these boards are way above spec in every way except the soldermask registration (which is merely average) and silkscreen (which is digital-print, totally okay). On the stuff that matters -- the copper+drills -- they're giving you a much better board than they claim. I can mount 300um WLCSP (yes, that's 0.3mm ball-center-to-ball-center) on these boards no problem and I'd known how good they would be I would've tried for 200um!



The other board I sent them is an actual design, not a torture-board. It's still in fab but already I've had a very positive experience; every other house I sent it to complained and raised all sorts of erroneous objections, and many of the PCB houses tried to jack up the price once they saw that my board had expensive components (even though it was 100% compliant with their design rules). iTead only raised one objection, which was actually a genuine mistake on my board (albeit a tiny one); and then accepted it on the second submission. I'll update this review when it comes back, but so far iTead is by far my favorite budget-prototype board house and I'll be using them for everything that doesn't need next-day turnaround.



I sent out another board; this time with the exact same four-layer GERBER package to five different board houses: iTead, smart-prototyping, shenzen2u, seeed studio, and OSH Park. Once again the iTead boards were totally outstanding quality, arrived in 11 days, electrically perfect. Very happy as usual.

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