ALLPCB Reviews

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There are 33 reviews with an average rating of 3.2.  

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AllPCB
Average rating:  
 33 reviews
 by Sothis
ALLPCB: Something wrong with every order

I've been using ALLPCB for a while but this is the last straw. Here's what you can expect as all of these have happened to me:

They've lost my order. They sent me assembled boards with a thick white coating of some sort that wouldn't come off. Their engineer was quoting me double what the webpage was and then told me I was wrong when I mentioned it (I then placed the half-price order through the site). Their PCBs have very poor trace and via to board adhesion making rework risky; I've never once had a via pull out from another fab but ALLPCBs pull out 80% of the time.

But this last one is a doozy. I placed an order for PCBA of 380 tiny diodes per panel as a production test run for a new version of a product I've made ~100 boards of without problems (even some from ALLPCB). During testing it was very obvious something was wrong. Turns out a considerable amount of the diodes in the left -> right orientation were pulled to the right pads and not making contact with the left. The Top to bottom diodes were perfectly centered and soldered.

I talked to service and they said they would either refund or replace the order and the service person suggested that I test as much as I can and they would remake the revised boards for me. Their manufacturing engineer Charly admitted it was their mistake and said they don't keep the boards horizontal all the time before reflow (what????). So I finish my revisions and talk to service to get the boards remade and they now tell me that this is my fault too and they would only be giving me a small discount towards new boards. Their claim is that the diode's pads aren't close enough together despite being ON Semi's and Eagle's recommended pad layout.

It's 100% clear that the actual issue these boards were bumped or mishandled before reflow because the distribution of where the bad connections are. I've plotted this and most of the bad connections are on the left center and the farther away you get from that spot (likely the spot of impact), the fewer bad connections I found. The top, right and bottom edge areas have no issues.

This same order shipped missing boards too. So I'd avoid ALLPCB at all costs. I've used many other PCB fab houses and I've never had an issue with any of them in 20+ years, only ALLPCB...and it's every single order there's a problem.

 by Branko
unfair and dishonest supplier

They offered price 5.36$ for special large pcb, than for second order only a month later they raised a price two times.
When they saw that we will not accept this, they offered the same price, but they invented some additional fee of 60$ supposedly for FedEx, but I'm sure that's only the way to charge as much money as possible.
And they increased building time to 16 days for same quantity, and that building time they don't respect at all.
Their sales manager Crystal is trying to get more money on unfair and dishonest way.
ALLPCB is very bad, unfair, dishonest and unreliable supplier.

 by Giovanni
Got charged for their mistake

I can't comment on 'everyday' PCBs, but I tried to get a 3.2mm PCB made and I was quoted a very reasonable price.
As soon as I placed the order and paid, I received an email telling me that being a special PCB they needed to revise the price. They came back the next day telling me that I needed to pay the same amount again to cover the total cost. I cancelled the order and after 2 days I got some of my money back. That's right - I lost almost $15 (in bank transactions, apparently) and 2 days into my project because of these incompetents.

 by Mamtaz Alam
Best Quality Service

The PCB I ordered from ALLPCB was excellent in both design precision and quality of material. The delivery was prompt and the customer service was remarkably attentive, making the overall experience highly satisfactory.

 by adrirobot
Very fast, high quality.

I ordered three types of PCBs. I had entered incorrect values in the order, it was pointed out to me and I was able to correct. Fast processing and shipping, the product is very good. Good packing.
After installation everything worked fine.

 by Shiv1
Good customer service

I ordered 10Pcs of PCBs but I got 13Pcs instead of 10Pcs.. Got 3pcs extra 😀. And the quality of PCBs is Very good at very low price. One more thing I found very good that is customer service. There was some issues regarding holes on my Gerber file, they properly guided me and rectified the issue.

Thankyou ALL PCB👍

 by Ahmed
Fast and professional

They are fast & professional service , and they get my order very good

 by David
Good service

I ordered my PCB on ALLPCB, and everything is so great, the quality, the service...Keeping going!

 by Andrew
Avoid ALLPCB

Avoid ALLPCB at all cost, if you send a file with an error they won't cancel the order or refund your money (or they will cancel but not refund your money) I had to file a claim with PayPal because they did both things on the same order.

More detail:
I placed an order for two pcbs, 100 pc each for $1,240. It was me that realized that I didn't connect the power pins correctly so I used their livechat to cancel the order within 5 minutes of placing it. I sent two messages and an email but got no response for several days.

One of the items in the order was canceled as I requested but the money was never refunded
The other item continued to production and shipment despite me sending 18 emails begging them to stop work and at the very least don't ship them and incur the shipping cost of sending me scrap boards. Every response they gave me was evasive and unhelpful.  At some point they said that the entire sales force was on a company outing and they didn't leave anyone monitoring email or the live chat so it's not their fault.  This is a lie since the first item was canceled --- and it is absolutely their fault if they ignore order cancellations given with plenty of time to stop work.

They had plenty of opportunity to stop work on the second PCB, their activity log shows they started working on it about 10 hours after I canceled it.

I even offered that they could re-make the order with corrected gerbers in order to avoid the PayPal dispute... no response so I filed a PayPal dispute, they have not answered it.

I am a long time customer with 92 orders, I spent about $80k with them and was generally satisfied with the quality and speed, the dismissive way they treated me was shocking.

 by Axe
exceed expectation

Build a prototype for TAS5630 board. After competing and applying all part, fully surprised, as everything started with no issue. Board is created very well. Will continue cooperation with allpcb

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